Delete your account
This page explains how to have your Chika account and its data deleted. It applies to accounts created in the Chika app by Eden Holdings Philippines Inc. — package com.edenholdingsinc.chika.
How to request deletion
Send an email to the address below from the email address your Chika account is signed in with (the Google or Apple account you use to sign in):
Email: hello@chikachat.com — subject line: Delete my account
You do not need to include anything else. We use the sending address to locate the account, and we may reply once to confirm the request before acting on it. Requests are completed within 30 days.
What gets deleted
- Your account and profile (name, username, email, birthday, profile photo)
- All conversations and messages with characters
- All story runs and their progress
- Photos generated for you in chat
- Your remaining Crown balance, which cannot be restored afterwards
What we keep, and for how long
- Purchase and transaction records — kept as required for tax, accounting, and fraud-prevention obligations, then deleted
- Reports you submitted or that involve your content — kept for moderation and safety purposes
These records are no longer linked to a usable account once deletion completes.
Before you go
Deletion is permanent. Unlocked characters, conversation history, story endings, and any unspent Crowns cannot be recovered — including Crowns bought with real money. If something is broken and that is why you are leaving, contact us first and we will try to fix it.
Version history
Version 1.3 — 31 August 2026. The operator is now named in full — Eden Holdings Philippines Inc. — instead of the informal "Eden Holdings". No change to how deletion works or to what is deleted.
Version 1.2 — 25 August 2026. Deletion-request address changed to hello@chikachat.com. The address published in 1.1, hello@onlyfriends.ai, sits on a domain that publishes no mail records, so a deletion request sent there would not have reached anyone. This supersedes 1.1: chikachat.com — the domain this site itself runs on — is where mail is routed.
Version 1.1 — 24 August 2026. Deletion-request address corrected to the mailbox that's actually live (hello@chika.ai had never been set up).
Version 1.0 — 17 August 2026. First publication.